1. Introduction
At Essence CRM, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our pay-as-you-go CRM service.
By using Essence CRM, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
We collect several types of information to provide and improve our service to you:
2.1 Account Information
When you register for Essence CRM, we collect your name and email address to create and manage your account.
2.2 Contact Data
We store the contact information you add to your CRM, including names, email addresses, phone numbers, addresses, and any other details you choose to store about your contacts.
2.3 Usage Data
We collect information about how you use our service, including the features you access, the actions you take, and your credit usage to facilitate our pay-as-you-go system.
2.4 Payment Information
When you purchase credits, we process payment information through our secure payment processor, Stripe. We do not store your complete credit card details on our servers.
2.5 Cookies and Analytics
We use cookies to remember your preferences and improve your experience. We may also use analytics cookies to track anonymous usage patterns and improve our service. These cookies do not contain personal information but may include:
- Session cookies to keep you logged in during your visit
- Preference cookies to remember your settings
- Analytics cookies to understand how users interact with our service
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our service
- To process your credit purchases and manage your account
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To detect, prevent and address technical issues
4. Data Security
The security of your data is important to us. We implement appropriate security measures to protect your personal information and the contact data you store in our system.
We strive to use commercially acceptable means to protect your personal information, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information and the data you store in the CRM for as long as your account is active or as needed to provide you with our services.
If you deactivate your account, we may retain certain information as required by law or for legitimate business purposes. We will also retain usage data for internal analysis purposes.
6. Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used.
These third parties include:
- Stripe - For processing credit purchases
- Analytics providers - To help us understand service usage
- Email service providers - For sending notifications and reminders
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information:
- The right to access the personal information we have about you
- The right to rectify inaccurate personal information
- The right to request the deletion of your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
To exercise these rights, please contact us at the details provided at the end of this policy.
8. Children's Privacy
Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we discover that a child under 16 has provided us with personal information, we will immediately delete this from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@essencecrm.io.